Refund policy

Because it costs ECS money to received electronic payments all refunds will be refunded minus the transaction's fees. If you choose to cancel an order you will also be subject to your refund minus the transaction fee. If you have ECS build you a custom item and you decide to cancel the order you will be subject to a refund minus transaction fees also the cost of any materials we have to buy in order to complete your order. 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@ecsgarage.com. Please note that returns will need to be sent to the following address: 562 Route 539 Cream Ridge NJ 08514

If your return is accepted, customers will have to send their items back to the following address: 562 Route 539 Cream Ridge NJ 08514 . Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@ecsgarage.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@ecsgarage.com.